August 19, 2010
cbc - CBC News

The swelling anger at Veterans Affairs

excerpts from the article:

On coming to office, the Harper government also enacted a new "Veterans Charter," which was designed to change how veterans' benefits and services work.

The charter was meant to be a "living" document that could be adapted as unforeseen issues developed.

But many veterans now argue that the charter is rife with problems that are not being addressed.